Privacy Policy

Information we collect

We may collect information that you voluntarily provide when you fill out a form, email us, request a consultation, or communicate with our team. This may include your name, email address, phone number, country or state, preferred language, family-building goals, timeline, service interests, donor or surrogacy questions, and any message or file you choose to submit.

Because surrogacy and fertility coordination can involve sensitive personal topics, you may choose to share information about reproductive history, family-building needs, marital or relationship status, donor preferences, surrogate interests, or medical and legal questions. Please share only the information you are comfortable submitting through the website. Loom Surrogacy does not provide medical diagnosis, medical treatment, legal representation, or legal advice.

We may also collect limited technical information automatically, such as IP address, browser type, device information, pages viewed, approximate location, referring website, dates and times of visits, and interactions with the website.

How we use information

Loom Surrogacy uses information to respond to inquiries, schedule consultations, understand which services may be relevant, coordinate communication, improve the website, measure advertising performance, protect the site from misuse, and maintain business records.

If you become an intended parent or otherwise begin a formal process with Loom Surrogacy, additional privacy terms may be included in agency agreements, consent forms, clinic documents, attorney documents, or other written program materials.

Contact forms and email

When you submit a contact form, the information is sent to Loom Surrogacy so our team can respond. Contact form submissions may be kept for customer service, consultation follow-up, internal business records, and quality control. You can contact us at info@loomsurrogacy.com if you want to update or delete information you previously submitted, subject to legal, contractual, security, and business record obligations.

CRM, email, calls, and text messages

We may use a customer relationship management platform and communication providers to organize inquiries, keep a history of conversations, assign follow-up tasks, and respond by email, telephone, or text message. If you provide a phone number and separately check the text-message consent box, Loom Surrogacy may send informational or marketing text messages related to your inquiry. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes. Text-message opt-in data and consent will not be sold or shared with third parties for their own marketing. Service providers that help Loom deliver messages may process this information only to provide those communication services.

Payments

If Loom sends you an invoice or payment link, payment information is processed by the payment provider shown on the checkout page. Loom may receive transaction details such as your name, email address, billing status, amount, date, and a payment reference. Loom does not receive or store your complete payment-card number through the website contact form.

Cookies, Google Ads, and analytics

Our website may use cookies, pixels, tags, and similar technologies to help the site work properly, understand visitor activity, improve content, and measure advertising. Loom Surrogacy uses Google tools, including Google Ads and Google tag/analytics technology, to understand how visitors find and use the website and to measure campaign performance.

You can manage cookies through your browser settings. You may also manage Google advertising preferences through Google’s ad settings and related Google privacy tools. Disabling cookies may affect how some website features work.

How information may be shared

Loom Surrogacy does not sell personal information submitted through this website. We may share information when needed to provide coordination services, respond to your request, operate the website, or comply with applicable obligations.

International coordination

Loom Surrogacy is based in the United States and may coordinate journeys involving providers or resources in the United States, Colombia, Mexico, or other locations relevant to a family-building plan. By contacting us, you understand that information may be processed, stored, or shared across jurisdictions as needed to respond to your request or coordinate services.

Data security

We use reasonable administrative, technical, and organizational measures to protect information. However, no website, email system, server, or internet transmission can be guaranteed to be completely secure. Please avoid submitting information you do not want transmitted electronically.

Data retention

We keep information for as long as reasonably necessary for the purpose it was collected, including consultation follow-up, service coordination, business records, legal compliance, security, dispute resolution, and operational needs. Retention periods may vary depending on the type of information and whether a formal client, surrogate, donor, clinic, or attorney relationship is created.

Your choices

• You may request access to information you submitted to Loom Surrogacy.
• You may ask us to correct or update your contact information.
• You may ask us to delete information, subject to legal, contractual, security, and business record requirements.
• You may opt out of marketing emails by using the unsubscribe option or contacting us.
• You may opt out of text messages at any time by replying STOP.
• You may control cookies through your browser and Google advertising settings.

To make a privacy request, email info@loomsurrogacy.com.

Children’s privacy

This website is intended for adults. Loom Surrogacy does not knowingly collect personal information from children under 18 through this website. If you believe a child has submitted information, please contact us so we can review and remove it when appropriate.

External links

The website may link to third-party websites, clinics, professional resources, or platforms. Loom Surrogacy is not responsible for the privacy practices, content, or security of third-party websites. Please review the privacy policy of any external site you visit.

Updates to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of the website after an update means the revised policy applies to your use of the website going forward.

Contact

If you have questions about this Privacy Policy or want to make a privacy request, contact Loom Surrogacy at info@loomsurrogacy.com.